Microsoft is leading the charge with recent announcements spanning AI-powered browsing, natural language app development, and even quantum computing breakthroughs, it’s clear the next generation of...
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The future of customer service is fast, intelligent, and connected and Microsoft is continuing to lead the way with its 2025 Release Wave 2 for Dynamics 365 Contact...
The contact centre has undergone more change in the past two years than in the previous decade. And in FY25/26, that evolution isn’t slowing down, it’s accelerating. Customers now expect faster...
The new financial year is the perfect time to take a hard look at what’s working and what’s not. And for many finance and operations leaders, collections and arrears management...
In today’s always-on world, customers expect faster responses, personalised service, and seamless experiences, regardless of whether they’re calling, emailing, or messaging your business. The...
Adopting artificial intelligence (AI) has the potential to transform business operations, boost productivity, and unlock entirely new ways of working. But while the opportunities are real, so are the...
Artificial intelligence is no longer a futuristic concept or experimental technology. It's here, it's mainstream, and it's already transforming how businesses operate. As we move into the new...
In one of the most visionary presentations of the year, Microsoft Build 2025 set the tone for a future that’s fast approaching: one where AI agents operate side by side with...
This year’s announcements at Microsoft Build 2025 signal a major leap forward for developers, makers, and enterprises embracing AI-powered solutions. With over 50 updates across the Microsoft...
As we head through May, Microsoft continues to lead the way in reshaping the future of work, cloud, and computing experiences. This week’s updates deliver powerful enhancements across Windows,...
Microsoft’s latest updates to its Copilot ecosystem mark a clear step forward in how AI is being integrated into everyday tools. With new capabilities now available on Copilot+ PCs and expanded...
Key Takeaways: Automation and AI are critical to efficient, compliant debt recovery