Artificial intelligence isn’t on the horizon anymore; it’s here, embedded in the way organisations work, collaborate, and serve customers. Satya Nadella’s latest letter to shareholders and...
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This week has been full of major announcements from Microsoft, ranging from breakthroughs in AI agent frameworks and enterprise security, to updates in...
Artificial Intelligence and smarter digital tools continue to transform how we work, create, and collaborate. Microsoft’s latest wave of updates showcases how Copilot is embedding itself...
When customers tell you they can’t meet repayments, you’re in hardship territory, where the National Credit Code, ASIC’s RG...
Microsoft has continued its focus on AI-powered productivity, delivering new features across Windows, Copilot, and Excel that make work more seamless and efficient. These innovations...
Artificial Intelligence (AI) often sparks debates about its impact on jobs, with fears that machines will replace human workers. However, the reality is far more nuanced. AI and automation...
With AI agents now capable of independent decision-making, proactive communication, and seamless integration into daily workflows, businesses are finding that these digital entities...
The Microsoft Power Platform 2025 Release Wave 2 brings a robust collection of updates and innovations across Power Apps, Power Automate,...
Microsoft is leading the charge with recent announcements spanning AI-powered browsing, natural language app development, and even quantum computing breakthroughs, it’s clear the next generation of...
The future of customer service is fast, intelligent, and connected and Microsoft is continuing to lead the way with its 2025 Release Wave 2 for Dynamics 365 Contact...
The contact centre has undergone more change in the past two years than in the previous decade. And in FY25/26, that evolution isn’t slowing down, it’s accelerating. Customers now expect faster...
The new financial year is the perfect time to take a hard look at what’s working and what’s not. And for many finance and operations leaders, collections and arrears management...