The Future of Contact Centers – A Roundtable at Microsoft Sydney
6 June @ 8:30 am - 11:00 am UTC+10
Join the Conversation That’s Shaping the Future of CX
Contact Centers in financial services are undergoing a rapid transformation. AI is redefining customer expectations, and the industry is being called to respond with more personalised, efficient, and scalable experiences.
This exclusive roundtable, hosted at Microsoft Sydney, brings together technology leaders and CX experts to discuss the future of customer engagement and how agentic AI is unlocking new potential in contact centre operations.
Whether you’re in banking, insurance or wealth management, this session is designed to spark new ideas, connect you with industry peers, and leave you with actionable insights.
Why Attend?
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Hear from thought leaders on how AI is reshaping CX across financial services
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Discover Microsoft’s latest innovations in agentic AI and customer service automation
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Network over breakfast with like-minded professionals driving change
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Walk away with a clear vision of what the future holds for Contact Centers
Agenda Highlights
8:30 – 9:00 AM | Arrival & Breakfast
Meet your peers over coffee and light breakfast to kick off the morning.
9:00 – 9:15 AM | Welcome & Opening Remarks
Bruce Sithole and Ryan Walker, 365 Mechanix
9:15 – 9:45 AM | Keynote: The Future of Customer Experience in FSI
With David Stone – Insights on AI-driven customer journeys
10:00 – 10:30 AM | Microsoft Innovation Spotlight
Josh Burgess & Tim Knox – Discover how Microsoft is innovating with agentic AI in Contact Center
10:30 – 10:45 AM | Wrap-Up & Next Steps
Summarise learnings and explore opportunities for deeper collaboration
Event Details
📍 Location: Microsoft Sydney – Level 24-30/1 Denison St, North Sydney NSW 2060
📅 Date: 6th June 2025
🕒 Time: 8:30 AM – 10:45 AM
🥐 Includes: Coffee, tea, and breakfast
Register Now to Secure Your Spot
This is an invite-only event with limited availability. Don’t miss your chance to join the conversation shaping the future of Contact Centers in financial services.