AI-Powered Contact Centres Built for Customer Experience
Today’s customers expect fast, personalised support and so do your agents. We help businesses modernise their contact centres with Microsoft’s latest AI and omnichannel technologies. Whether you’re upgrading legacy systems or building from scratch, our solutions are built to improve customer satisfaction, reduce cost-to-serve, and ensure compliance in regulated environments.
AI-Powered Agent Assist
Give your team real-time suggestions, knowledge prompts, and case histories, improving call times and first-call success.
Virtual Agents & Automation
Deploy 24/7 support using Virtual Agents to handle common queries, and reduce manual workload, without compromising service quality.
Smart Routing & Personalisation
Use AI to route customers based on history, sentiment, and urgency, getting them to the right agent, first time.
Omnichannel Experience
Manage all your customer conversations in one place. powered by Dynamics 365 and Azure Communication Services.
Secure, Compliant Communication
Built on Microsoft Azure, our solutions include full audit trails, granular access control, and industry-ready compliance features
Real-Time Insights
Use Power BI dashboards and Azure analytics to monitor case volumes, resolution times, agent performance, and sentiment trends, turning data into smarter decisions.
Enterprise-Grade Scalability
Support 5 agents or 500 with a unified platform that grows with you, integrates easily, and adapts to changing customer expectations.
Built for Performance: Contact Centre Solutions That Deliver
We don’t just implement Microsoft Contact Centre tools, we build intelligent, future-ready platforms tailored to your operations, customers, and industry.
Our approach brings together technology, compliance, and experience to create solutions that deliver real impact across every interaction.
What a Modern Contact Centre Transformation Looks Like
Here’s how we help clients reimagine their contact centre. From disconnected systems to intelligent, AI-enhanced service.
Step 1: Assess & Align – We start by understanding your current-state environment—systems, pain points, and goals. We engage stakeholders across business and IT to map processes, call flows, compliance needs, and where technology gaps exist.
Step 2: Connect Every Channel – Using Microsoft Dynamics 365 Contact Center and Azure Communication Services, we consolidate your channels (voice, chat, email, SMS, and social) into one unified platform.
Step 3: Empower Agents with AI – We integrate and deploy Microsoft Copilot to assist agents in real time. This reduces manual research and enables faster, more confident support.
Step 4: Automate –We streamline repetitive interactions using Copilot Studio virtual agents and low-code automation, handling FAQs, password resets, payment status checks, and more without human intervention. By connecting Copilot to your organisation’s knowledge base, we enable Conversational AI that delivers accurate, natural responses powered by generative AI. We also automate internal workflows such as case creation and follow-up actions, and configure AI-generated conversation summaries, ready for analysis and insight.
Step 5: Monitor, Learn & Optimise – We implement dashboards using Power BI and Azure AI to give you full visibility into customer intent, contact volumes, resolution times, CSAT, sentiment trends, and agent performance. From there, we help you refine processes and continuously improve.
Faster resolutions and happier customers
AI and smart routing reduce wait times and improve first-call resolution, delivering the experience customers expect.
Lower Cost-to-Serve and Agent Workload
Automation and intelligent self-service handle high-volume, low-value queries, freeing agents for complex conversations.
Improved Compliance and Auditability
Auto-transcription, sentiment tracking, and secure communication logs support regulatory and internal reporting requirements.
Shaping the Future of Customer Service
The future of customer service is fast, flexible, and AI-powered. We’re helping businesses across Australia lead the way.
By combining Microsoft’s cloud-first platform with our proven expertise, we empower contact centres to move faster, serve smarter, and scale confidently. With flexible engagement models and deep experience in highly regulated industries, we’re ready to help you modernise your contact centre.