Managed Support Services

Technology doesn’t stop after go-live and neither do we. With 365 Mechanix Managed Support Services you get a strategic partner who understands your environment, your challenges, and your goals. Encompassing the entire Microsoft Ecosystem, our services ensure your solutions stay reliable, scalable, and aligned to business outcomes. Whether you’re troubleshooting, optimising, or planning what’s next, we’ve got you covered.

Proactive Platform Management

We perform ongoing audits, optimisation, and environment reviews to keep your platform stable, secure, and high-performing.

Strategic Guidance & Roadmapping

Regular reviews, best practice advice, and future-state planning keep your technology aligned with your business strategy.

Functional & Technical Expertise

From configuration support to enhancements across the Microsoft Ecosystem, we deliver solutions fast, without compromising quality.

Training & Enablement

Admin and user training, new feature walkthroughs, and change management support mean your team is always ready to get the most out of your tools.

Pulse

The essentials to keep your Microsoft environment stable and reliable. We focus on proactive monitoring, quick issue resolution, and regular health checks so your systems scale smoothly as you grow.

Momentum

For organisations ready to reduce inefficiencies and get more from their investment. We streamline processes, apply best practices, and help you configure your solutions for consistent, high-quality performance.

Catalyst

For large or complex businesses, Catalyst delivers a customised, enterprise-level support model. From advanced governance to ongoing strategic roadmaps, Catalyst gives you the expertise and flexibility to continuously evolve and innovate.

Support Plans for Every Stage of Growth

No two organisations are the same, and neither are their support needs. That’s why we’ve designed three flexible plans that adapt to your stage of growth, your internal capabilities, and the outcomes you’re targeting. Whether you’re building strong foundations, optimising for efficiency, or driving large-scale transformation, we provide the right level of support to keep you moving forward.

Each plan combines day-to-day operational support with strategic guidance, so you’re not only resolving today’s issues but also preparing for tomorrow’s opportunities. With comprehensive SLAs, predictable pricing, and robust governance, you get the accountability and transparency needed to manage risk, control costs, and deliver measurable value back to the business.

What a Managed Support Partnership Looks Like

Here’s how we transform support from reactive troubleshooting to proactive performance:

Step 1: Assess & Align – We begin with a deep dive into your environment: systems, pain points, and goals. Together, we map where you are today and where you want to be.

Step 2: Stabilise & Optimise – We deliver quick wins through bug fixes, system clean-ups, and configuration improvements while setting up monitoring and governance.

Step 3: Enable & Empower – We upskill your teams with training, walkthroughs, and change management support so they can drive adoption and self-sufficiency.

Step 4: Innovate & Evolve – Through regular reviews and future-state roadmaps, we guide you toward new opportunities, from AI-powered automation to advanced Power Platform capabilities.

Step 5: Monitor, Measure & Improve – Using health checks and performance metrics, we continuously refine and improve your environment to maximise ROI.

Why Clients Choose 365 Mechanix

Choosing the right support partner goes beyond fixing problems, it’s about having confidence that your technology is driving results every day. We combine deep Microsoft expertise with a proactive, future-focused approach to keep your environment running at peak performance. Our clients trust us because we don’t just react to issues; we anticipate them, solve them quickly, and continuously guide them toward smarter, more efficient ways of working.